Cancellation Policy
As a busy practice, appointment slots are valuable to both us as practitioners and to you as patients. The more notice give us when you need to cancel or reschedule, the more chance we have of being able to give someone else your appointment time. We often have a waiting list so if you need to cancel or reschedule your appointment, we appreciate as much notice as possible. It can be very frustrating when there are multiple people on a waiting list that could have taken appointments that people just simply do not show up to.
If you need to cancel an appointment, please give at least 24 hours notice, otherwise a cancellation fee will apply. If you miss an appointment or arrive more than 15 minutes late to an appointment, and it is rendered impossible to treat you at your designated appointment time, then a cancellation fee will also apply.
Late cancellations or failure to attend an appointment will have a cancellation fee invoice sent directly to the patient via email that you will need to pay via direct deposit.
Privacy Policy
At Peakhurst Chinese Medicine we are committed to keeping your personal information confidential and secure. Peakhurst Chinese Medicine’s policy follows the Australia Privacy Principles.
Information Storage:
All personal information collected by Peakhurst Chinese Medicine is stored securely on our practice management software Cliniko. You can read information about Cliniko’s privacy policies here.
What we collect:
It is a legal requirement that any Chinese Medicine Consultation must have a corresponding clinical record. The clinic maintains client records containing the following information:
- Personal details (e.g., name, address, date of birth, health fund information)
- Medical history and health-related information
- Notes from consultations and treatment sessions
- Referrals to and from other healthcare providers
- Reports and test results received from other health professionals
All information retained is either provided directly by you or arises as a result of the details you have shared during consultations.
Where we store your information:
All patient data is stored on our practice management software Cliniko. Cliniko has up to date and data management policies in accordance with Australian Privacy Legislation to safely and securely store patient data on their servers. All data is encrypted. Data is stored on Australian online servers and is not sent overseas.
Why we collect your information and who it will be shared with:
Personal information is collected to maintain AHPRA compliant patient records. Your personal information is never shared with any other party without your consent. Sometimes sharing your personal information with another allied health practitioner or your GP may be required to help manage your care. We will always ask you first for permission to share any personal information with another practitioner or party. Any communication of your personal information will not occur with your consent. All data about your personal information stored on Cliniko is stored on Australian servers and will not be sent overseas.
Notification of a breach:
If there is any breach of your data, efforts to contact you with be made as soon as possible by phone or email.
Registration
Chinese Medicine practitioners in Australia must be registered with the Australian Health Practitioners Regulation Authority (AHPRA). Be assured that all practitioners at Peakhurst Chinese Medicine are registered with AHPRA